Privacy Policy
Zeno Installer app · Last updated: 24 March 2026
This privacy policy describes how Powered by Zeno BV ("Zeno", "we", "us") collects, uses, and protects information when you use the Zeno Installer mobile application ("the App"). The App is a business-to-business tool intended exclusively for authorised Zeno staff and field technicians.
1. Who we are
Powered by Zeno BV
Belgium
Contact: info@poweredbyzeno.be
2. Data we collect and why
2.1 Account credentials
To authenticate you, we collect your email address and password (or an OAuth token issued by Google or Microsoft). These are transmitted over HTTPS to our servers and never stored locally in plain text. We use them solely to verify your identity and authorise access to the App.
2.2 Push notification token
With your permission, the App registers a device push token (Firebase Cloud Messaging) with our backend. This token is used to send you operational notifications (e.g. ticket updates). You can disable push notifications at any time in the App's Settings screen.
2.3 Camera
The App requests access to your device camera and photo library so you can attach photos to work reports (e.g. photos of installed charging equipment). Photos are uploaded directly to our secure servers and are never stored locally beyond the upload session. Camera access is only triggered when you explicitly initiate a photo action.
2.4 NFC (Near Field Communication)
The App uses NFC to read the chip ID of RFID charging tokens. The scanned chip ID is sent to our backend to look up the corresponding token record. No NFC data is stored on the device.
2.5 Operational data you view or edit
In the course of your work, the App displays and allows you to update operational records stored on our backend, including:
- Work tickets and work reports (notes, completion status, photos)
- Charging token records (driver names, email addresses, vehicle info)
- EV charger (EVSE) status and configuration
- Billing account information
Edits you make are transmitted to our backend and logged for auditing purposes. This data belongs to Zeno's customers and is processed by you in your capacity as a Zeno staff member or authorised technician.
2.6 Usage data
We may collect basic technical logs (API request timestamps, error traces) to monitor service reliability. These logs do not contain personal data beyond your user ID.
3. Legal basis for processing (GDPR)
Processing is based on legitimate interests (operating and securing our field-service platform) and contractual necessity (performing your employment or contractor agreement with Zeno). Push notifications rely on your consent, which you may withdraw at any time.
4. Data retention
Account and operational data is retained for as long as your account is active and for a period thereafter as required by applicable law or for legitimate business purposes. Work report photos are retained as part of the job record. Push tokens are deleted when you log out or revoke notification permissions.
5. Data sharing
We do not sell your personal data. Data may be shared with:
- Cloud infrastructure providers that host our backend (data processors under GDPR).
- Google Firebase for delivery of push notifications.
- Google / Microsoft if you authenticate via OAuth (only your public profile is returned to us).
All processors are contractually bound to protect your data.
6. Security
All communication between the App and our servers uses TLS (HTTPS). Authentication tokens are stored in the device's secure enclave (iOS Keychain / Android Keystore via Expo SecureStore). We apply access controls so that only authorised staff can view or edit sensitive records.
7. Your rights
Under the GDPR you have the right to access, rectify, erase, or port your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at info@poweredbyzeno.be.
8. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the App after changes constitutes acceptance of the updated policy.
9. Contact
Questions about this policy? Contact us at info@poweredbyzeno.be.
© 2026 Powered by Zeno BV. All rights reserved.
Privacy Policy
Zeno Installer app · Last updated: 24 March 2026
This privacy policy describes how Powered by Zeno BV ("Zeno", "we", "us") collects, uses, and protects information when you use the Zeno Installer mobile application ("the App"). The App is a business-to-business tool intended exclusively for authorised Zeno staff and field technicians.
1. Who we are
Powered by Zeno BV
Belgium
Contact: info@poweredbyzeno.be
2. Data we collect and why
2.1 Account credentials
To authenticate you, we collect your email address and password (or an OAuth token issued by Google or Microsoft). These are transmitted over HTTPS to our servers and never stored locally in plain text. We use them solely to verify your identity and authorise access to the App.
2.2 Push notification token
With your permission, the App registers a device push token (Firebase Cloud Messaging) with our backend. This token is used to send you operational notifications (e.g. ticket updates). You can disable push notifications at any time in the App's Settings screen.
2.3 Camera
The App requests access to your device camera and photo library so you can attach photos to work reports (e.g. photos of installed charging equipment). Photos are uploaded directly to our secure servers and are never stored locally beyond the upload session. Camera access is only triggered when you explicitly initiate a photo action.
2.4 NFC (Near Field Communication)
The App uses NFC to read the chip ID of RFID charging tokens. The scanned chip ID is sent to our backend to look up the corresponding token record. No NFC data is stored on the device.
2.5 Operational data you view or edit
In the course of your work, the App displays and allows you to update operational records stored on our backend, including:
- Work tickets and work reports (notes, completion status, photos)
- Charging token records (driver names, email addresses, vehicle info)
- EV charger (EVSE) status and configuration
- Billing account information
Edits you make are transmitted to our backend and logged for auditing purposes. This data belongs to Zeno's customers and is processed by you in your capacity as a Zeno staff member or authorised technician.
2.6 Usage data
We may collect basic technical logs (API request timestamps, error traces) to monitor service reliability. These logs do not contain personal data beyond your user ID.
3. Legal basis for processing (GDPR)
Processing is based on legitimate interests (operating and securing our field-service platform) and contractual necessity (performing your employment or contractor agreement with Zeno). Push notifications rely on your consent, which you may withdraw at any time.
4. Data retention
Account and operational data is retained for as long as your account is active and for a period thereafter as required by applicable law or for legitimate business purposes. Work report photos are retained as part of the job record. Push tokens are deleted when you log out or revoke notification permissions.
5. Data sharing
We do not sell your personal data. Data may be shared with:
- Cloud infrastructure providers that host our backend (data processors under GDPR).
- Google Firebase for delivery of push notifications.
- Google / Microsoft if you authenticate via OAuth (only your public profile is returned to us).
All processors are contractually bound to protect your data.
6. Security
All communication between the App and our servers uses TLS (HTTPS). Authentication tokens are stored in the device's secure enclave (iOS Keychain / Android Keystore via Expo SecureStore). We apply access controls so that only authorised staff can view or edit sensitive records.
7. Your rights
Under the GDPR you have the right to access, rectify, erase, or port your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at info@poweredbyzeno.be.
8. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the App after changes constitutes acceptance of the updated policy.
9. Contact
Questions about this policy? Contact us at info@poweredbyzeno.be.
© 2026 Powered by Zeno BV. All rights reserved.